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Realistic CRT-261 Free Learning Cram - Find Shortcut to Pass CRT-261 Exam

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HOT CRT-261 Free Learning Cram - The Best Salesforce CRT-261 New Practice Questions: Certification Preparation for Service Cloud Consultant

In order to provide the most effective CRT-261 exam materials which cover all of the current events for our customers, a group of experts in our company always keep an close eye on the changes of the CRT-261 exam, and then will compile all of the new key points as well as the latest types of exam questions into the new version of our CRT-261 training engine. Do not lose the wonderful chance to advance with times. Just come and have a try on our CRT-261 study questions!

The Salesforce CRT-261 exam is composed of 60 multiple choice questions that must be completed within 105 minutes. The CRT-261 exam covers a wide range of topics, including Service Cloud implementation strategies, Service Cloud data model, Service Cloud automation, Service Cloud integrations, and Service Cloud analytics. CRT-261 exam is designed to ensure that certified professionals have a deep understanding of the Service Cloud platform and can provide comprehensive solutions to their clients. Successful completion of the CRT-261 Certification Exam demonstrates that a professional has the knowledge and experience required to consult on complex Service Cloud solutions and provide valuable insights to their clients.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q62-Q67):

NEW QUESTION # 62
The support team at Cloud Kicks would like would like to implement Messaging to gather customer feedback and issues.
What are two places the messages can be routed to?
Choose 2 answers

A. Call Center Agent
B. Einstein Bots
C. Chatter Group
D. Web Chat

Answer: A,B

Explanation:
Einstein Bots and Call Center Agents are two places where the messages can be routed to. Einstein Bots are automated chat agents that can handle common customer requests, such as checking order status, resetting passwords, or updating information. Call Center Agents are human agents who can take over the conversation from Einstein Bots when more complex or personalized assistance is needed. Verified References: : Einstein Bots Overview : : Call Center Agents Overview

NEW QUESTION # 63
What method can NOT be leveraged to capture Cases in addition to via the Case tab?

A. Self Service Portal
B. Customer Portal
C. Email to Case
D. Chatter feeds

Answer: D

NEW QUESTION # 64
Universal Containers support manager wants to share product-specific information with their customer Communities. What should a consultant recommend to meet this requirement? Choose 3 answers

A. Enable Public Solutions
B. Publish Articles to external channels
C. Assign Article types to the Community
D. Enable Article deliveries
E. Configure Content Library permission

Answer: A,B,C

NEW QUESTION # 65
Universal Containers has a well-defined support process for cases which includes the following statuses:
* New
* Assigned
* In Progress
* Waiting On Customer
* Closed
The support manager has noticed an increase in the average age of a case and wants to understand how long a case is in each status.
Which report type should the consultant consider when collecting data for the support manager?

A. Case History
B. Case Lifecycle
C. Cases with Milestones

Answer: A

Explanation:
For analyzing the duration cases spend in each status, the "Case History" report type is most suitable. This report tracks all changes made to a case, including status updates, providing a detailed timeline of a case's progression. This data enables the support manager to identify bottlenecks or stages where cases are delayed, facilitating targeted improvements in the support process.

NEW QUESTION # 66
How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?

A. Cases report sorted by Rep and Case Owner
B. Omni-Channel Supervisor tab
C. Omni-Channel Utility Component
D. Cases report sorted by Rep and Case CreatedDate

Answer: B

Explanation:
The Omni-Channel Supervisor tab is a feature that allows managers to see which service representatives have not accepted new cases recently using the Lightning Service Console. It provides real-time data on the status, capacity, workload, and performance of agents and queues. Verified References: : https://help.salesforce.com/s
/articleView?id=sf.omnichannel_supervisor_tab.htm&type=5 : https://help.salesforce.com/s/articleView?
id=sf.omnichannel_supervisor_monitor_agents.htm&type=5

NEW QUESTION # 67
......

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